:root {
  --sra-navy: #0E3258;
  --sra-navy-mid: #1A4475;
  --sra-navy-dark: #0A2444;
  --sra-crimson: #8A302D;
  --sra-crimson-dark: #6D2320;
  --sra-crimson-light: #A53A37;
  --sra-light: #F5F6FA;
  --sra-white: #FFFFFF;
  --sra-gray: #8A9BB0;
  --sra-border: #E2E8F0;
  --sidebar-width: 260px;
}

/* ── Auth ── */
.auth-page {
  min-height: 100vh;
  display: flex;
  background: var(--sra-navy);
}
.auth-brand {
  flex: 1;
  display: flex;
  flex-direction: column;
  justify-content: center;
  align-items: center;
  padding: 48px;
  background: #0A2444;
  position: relative;
  overflow: hidden;
}
.auth-brand-video {
  position: absolute;
  inset: 0;
  width: 100%;
  height: 100%;
  object-fit: cover;
  z-index: 0;
}
.auth-brand-overlay {
  position: absolute;
  inset: 0;
  background: linear-gradient(135deg, rgba(10,36,68,.75) 0%, rgba(14,50,88,.65) 100%);
  z-index: 1;
}
.auth-brand-content {
  position: relative;
  z-index: 2;
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
}
.auth-brand-logo {
  font-size: 28px;
  font-weight: 800;
  letter-spacing: 3px;
  color: #FFFFFF;
  text-transform: uppercase;
  text-shadow: 0 2px 12px rgba(0,0,0,.4);
}
.auth-brand-sub {
  color: rgba(255,255,255,.7);
  font-size: 12px;
  letter-spacing: 2px;
  text-transform: uppercase;
  margin-top: 8px;
}
.auth-brand-tagline {
  color: rgba(255,255,255,.8);
  font-size: 15px;
  margin-top: 0;
  max-width: 320px;
  text-align: center;
  line-height: 1.8;
  text-shadow: 0 1px 8px rgba(0,0,0,.3);
}
.auth-brand-divider {
  width: 40px;
  height: 2px;
  background: var(--sra-crimson);
  margin: 24px auto;
}
.auth-form-panel {
  width: 440px;
  background: var(--sra-white);
  display: flex;
  flex-direction: column;
  justify-content: center;
  padding: 56px 48px;
}
.auth-form-panel h2 {
  color: var(--sra-navy);
  font-weight: 700;
  font-size: 24px;
  margin-bottom: 8px;
}
.auth-form-panel .subtitle {
  color: var(--sra-gray);
  font-size: 14px;
  margin-bottom: 32px;
}

/* ── Layout ── */
.portal-layout {
  display: flex;
  min-height: 100vh;
  background: var(--sra-light);
}

/* ── Sidebar ── */
.sidebar {
  width: var(--sidebar-width);
  background: var(--sra-navy);
  display: flex;
  flex-direction: column;
  position: fixed;
  top: 0;
  left: 0;
  height: 100vh;
  z-index: 100;
  overflow-y: auto;
}
.sidebar-logo {
  padding: 28px 24px 20px;
  border-bottom: 1px solid rgba(255,255,255,.08);
}
.sidebar-logo-name {
  font-size: 15px;
  font-weight: 800;
  letter-spacing: 2px;
  color: #FFFFFF;
  text-transform: uppercase;
}
.sidebar-logo-sub {
  font-size: 10px;
  color: rgba(255,255,255,.4);
  letter-spacing: 1px;
  text-transform: uppercase;
  margin-top: 3px;
}
.sidebar-section {
  padding: 12px 0;
}
.sidebar-section-label {
  font-size: 10px;
  letter-spacing: 1.5px;
  text-transform: uppercase;
  color: rgba(255,255,255,.3);
  padding: 8px 24px 4px;
}
.sidebar-nav a {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 11px 24px;
  color: rgba(255,255,255,.65);
  text-decoration: none;
  font-size: 14px;
  transition: all .15s;
  border-left: 3px solid transparent;
}
.sidebar-nav a:hover {
  color: var(--sra-white);
  background: rgba(255,255,255,.05);
}
.sidebar-nav a.active {
  color: #FFFFFF;
  background: rgba(138,48,45,.2);
  border-left-color: var(--sra-crimson);
}
.sidebar-nav a i {
  width: 18px;
  text-align: center;
  font-size: 15px;
}
.sidebar-bottom {
  margin-top: auto;
  padding: 16px 24px 24px;
  border-top: 1px solid rgba(255,255,255,.08);
}
.sidebar-user {
  font-size: 13px;
  color: rgba(255,255,255,.5);
  margin-bottom: 12px;
}
.sidebar-user strong {
  display: block;
  color: rgba(255,255,255,.8);
}
.btn-logout {
  width: 100%;
  background: rgba(255,255,255,.07);
  color: rgba(255,255,255,.6);
  border: 1px solid rgba(255,255,255,.1);
  border-radius: 6px;
  padding: 8px;
  font-size: 13px;
  cursor: pointer;
  transition: all .15s;
}
.btn-logout:hover {
  background: rgba(138,48,45,.3);
  color: var(--sra-white);
  border-color: rgba(138,48,45,.4);
}

/* ── Main Content ── */
.main-content {
  margin-left: var(--sidebar-width);
  flex: 1;
  display: flex;
  flex-direction: column;
}
.topbar {
  background: var(--sra-white);
  border-bottom: 1px solid var(--sra-border);
  padding: 0 32px;
  height: 64px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  position: sticky;
  top: 0;
  z-index: 50;
}
.topbar-title {
  font-size: 18px;
  font-weight: 700;
  color: var(--sra-navy);
}
.page-body {
  padding: 32px;
  flex: 1;
}

/* ── Cards ── */
.sra-card {
  background: var(--sra-white);
  border-radius: 10px;
  border: 1px solid var(--sra-border);
  box-shadow: 0 1px 4px rgba(0,0,0,.05);
  margin-bottom: 24px;
}
.sra-card-header {
  padding: 18px 24px;
  border-bottom: 1px solid var(--sra-border);
  display: flex;
  align-items: center;
  justify-content: space-between;
}
.sra-card-header h5 {
  font-size: 15px;
  font-weight: 700;
  color: var(--sra-navy);
  margin: 0;
}
.sra-card-body {
  padding: 24px;
}

/* ── Stat Cards ── */
.stat-card {
  background: var(--sra-white);
  border-radius: 10px;
  border: 1px solid var(--sra-border);
  padding: 24px;
  display: flex;
  align-items: center;
  gap: 16px;
  box-shadow: 0 1px 4px rgba(0,0,0,.05);
}
.stat-icon {
  width: 52px;
  height: 52px;
  border-radius: 10px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 22px;
  flex-shrink: 0;
}
.stat-icon.gold { background: rgba(138,48,45,.1); color: var(--sra-crimson); }
.stat-icon.navy { background: rgba(14,50,88,.08); color: var(--sra-navy); }
.stat-icon.green { background: rgba(34,197,94,.1); color: #16a34a; }
.stat-icon.red { background: rgba(239,68,68,.1); color: #dc2626; }
.stat-value {
  font-size: 28px;
  font-weight: 800;
  color: var(--sra-navy);
  line-height: 1;
}
.stat-label {
  font-size: 13px;
  color: var(--sra-gray);
  margin-top: 4px;
}

/* ── Tables ── */
.sra-table { width: 100%; border-collapse: collapse; }
.sra-table th {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 1px;
  color: var(--sra-gray);
  font-weight: 600;
  padding: 12px 16px;
  border-bottom: 1px solid var(--sra-border);
  text-align: left;
  background: var(--sra-light);
}
.sra-table td {
  padding: 14px 16px;
  font-size: 14px;
  color: #374151;
  border-bottom: 1px solid var(--sra-border);
  vertical-align: middle;
}
.sra-table tr:last-child td { border-bottom: none; }
.sra-table tr:hover td { background: rgba(245,246,250,.8); }
.sra-table a { color: var(--sra-navy); font-weight: 600; text-decoration: none; }
.sra-table a:hover { color: var(--sra-crimson); }

/* ── Buttons ── */
.btn-sra {
  background: var(--sra-crimson);
  color: #FFFFFF;
  border: none;
  padding: 10px 20px;
  border-radius: 6px;
  font-weight: 700;
  font-size: 14px;
  cursor: pointer;
  text-decoration: none;
  display: inline-flex;
  align-items: center;
  gap: 8px;
  transition: background .15s;
}
.btn-sra:hover { background: var(--sra-crimson-light); color: #FFFFFF; text-decoration: none; }
.btn-sra-outline {
  background: transparent;
  color: var(--sra-navy);
  border: 1px solid var(--sra-border);
  padding: 9px 20px;
  border-radius: 6px;
  font-size: 14px;
  cursor: pointer;
  text-decoration: none;
  display: inline-flex;
  align-items: center;
  gap: 8px;
  transition: all .15s;
}
.btn-sra-outline:hover { border-color: var(--sra-navy); color: var(--sra-navy); text-decoration: none; }
.btn-sra-navy {
  background: var(--sra-navy);
  color: #FFFFFF;
  border: none;
  padding: 10px 20px;
  border-radius: 6px;
  font-weight: 700;
  font-size: 14px;
  cursor: pointer;
  text-decoration: none;
  display: inline-flex;
  align-items: center;
  gap: 8px;
  transition: background .15s;
}
.btn-sra-navy:hover { background: var(--sra-navy-mid); color: #FFFFFF; text-decoration: none; }

/* ── Badges ── */
.sra-badge {
  display: inline-block;
  padding: 3px 10px;
  border-radius: 20px;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: .5px;
}
.badge-open { background: rgba(14,50,88,.1); color: var(--sra-navy); }
.badge-in_progress { background: rgba(245,158,11,.1); color: #d97706; }
.badge-resolved { background: rgba(34,197,94,.1); color: #16a34a; }
.badge-closed { background: rgba(107,114,128,.1); color: #6b7280; }
.badge-replied { background: rgba(245,158,11,.1); color: #d97706; }
.badge-low { background: rgba(107,114,128,.1); color: #6b7280; }
.badge-medium { background: rgba(14,50,88,.1); color: var(--sra-navy); }
.badge-high { background: rgba(245,158,11,.1); color: #d97706; }
.badge-urgent { background: rgba(138,48,45,.1); color: var(--sra-crimson); }

/* ── Forms ── */
.sra-form-group { margin-bottom: 20px; }
.sra-form-group label {
  display: block;
  font-size: 13px;
  font-weight: 600;
  color: var(--sra-navy);
  margin-bottom: 6px;
}
.sra-input {
  width: 100%;
  padding: 10px 14px;
  border: 1px solid var(--sra-border);
  border-radius: 6px;
  font-size: 14px;
  color: #374151;
  background: var(--sra-white);
  transition: border-color .15s;
  box-sizing: border-box;
}
.sra-input:focus {
  outline: none;
  border-color: var(--sra-navy);
  box-shadow: 0 0 0 3px rgba(14,50,88,.1);
}
.sra-select {
  width: 100%;
  padding: 10px 14px;
  border: 1px solid var(--sra-border);
  border-radius: 6px;
  font-size: 14px;
  color: #374151;
  background: var(--sra-white);
  appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='M1 1l5 5 5-5' stroke='%238A9BB0' stroke-width='1.5' fill='none'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 14px center;
  cursor: pointer;
  box-sizing: border-box;
}
.sra-select:focus { outline: none; border-color: var(--sra-navy); }
.sra-textarea {
  width: 100%;
  padding: 10px 14px;
  border: 1px solid var(--sra-border);
  border-radius: 6px;
  font-size: 14px;
  color: #374151;
  resize: vertical;
  min-height: 100px;
  box-sizing: border-box;
}
.sra-textarea:focus { outline: none; border-color: var(--sra-navy); box-shadow: 0 0 0 3px rgba(14,50,88,.1); }

/* ── Notices ── */
.notice-card {
  border: 1px solid var(--sra-border);
  border-radius: 8px;
  padding: 20px 24px;
  margin-bottom: 12px;
  background: var(--sra-white);
  border-left: 4px solid var(--sra-crimson);
}
.notice-card.unread { background: rgba(138,48,45,.03); }
.notice-title { font-weight: 700; color: var(--sra-navy); font-size: 15px; }
.notice-meta { font-size: 12px; color: var(--sra-gray); margin-top: 4px; }
.notice-body { font-size: 14px; color: #4B5563; margin-top: 10px; line-height: 1.6; }

/* ── Chat / Messages ── */
.message-bubble {
  display: flex;
  gap: 12px;
  margin-bottom: 16px;
}
.message-bubble.admin { flex-direction: row-reverse; }
.message-avatar {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 13px;
  font-weight: 700;
  flex-shrink: 0;
}
.avatar-client { background: rgba(14,50,88,.1); color: var(--sra-navy); }
.avatar-admin { background: var(--sra-crimson); color: #FFFFFF; }
.message-content {
  max-width: 70%;
  background: var(--sra-light);
  border-radius: 10px;
  padding: 12px 16px;
  font-size: 14px;
  color: #374151;
  line-height: 1.6;
}
.message-bubble.admin .message-content {
  background: var(--sra-navy);
  color: rgba(255,255,255,.9);
}
.message-time {
  font-size: 11px;
  color: var(--sra-gray);
  margin-top: 4px;
}

/* ── Empty States ── */
.empty-state {
  text-align: center;
  padding: 64px 32px;
  color: var(--sra-gray);
}
.empty-state i { font-size: 48px; margin-bottom: 16px; opacity: .4; }
.empty-state p { font-size: 14px; }

/* ── Alerts ── */
.sra-alert {
  padding: 12px 16px;
  border-radius: 6px;
  font-size: 14px;
  margin-bottom: 16px;
  display: flex;
  align-items: center;
  gap: 10px;
}
.sra-alert-success { background: rgba(34,197,94,.1); color: #15803d; border: 1px solid rgba(34,197,94,.2); }
.sra-alert-danger { background: rgba(138,48,45,.08); color: var(--sra-crimson); border: 1px solid rgba(138,48,45,.2); }
.sra-alert-info { background: rgba(14,50,88,.08); color: var(--sra-navy); border: 1px solid rgba(14,50,88,.2); }
.sra-alert-warning { background: rgba(245,158,11,.1); color: #b45309; border: 1px solid rgba(245,158,11,.2); }

/* ── QB Connected Banner ── */
.qb-banner {
  background: linear-gradient(90deg, #2CA01C, #3cb521);
  color: white;
  border-radius: 8px;
  padding: 16px 24px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 24px;
}
.qb-connect-banner {
  background: var(--sra-light);
  border: 2px dashed var(--sra-border);
  border-radius: 8px;
  padding: 40px;
  text-align: center;
  margin-bottom: 24px;
}

/* ── Filter Tabs ── */
.filter-tabs { display: flex; gap: 4px; margin-bottom: 20px; }
.filter-tab {
  padding: 8px 16px;
  border-radius: 6px;
  font-size: 13px;
  font-weight: 600;
  text-decoration: none;
  color: var(--sra-gray);
  transition: all .15s;
}
.filter-tab:hover { background: rgba(0,0,0,.05); color: var(--sra-navy); text-decoration: none; }
.filter-tab.active { background: var(--sra-navy); color: #FFFFFF; }

/* ── Call Bot ── */
.call-status-badge {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 4px 12px;
  border-radius: 20px;
  font-size: 12px;
  font-weight: 600;
}
.call-live { background: rgba(34,197,94,.1); color: #16a34a; }
.call-offline { background: rgba(107,114,128,.1); color: #6b7280; }
.pulse-dot {
  width: 8px; height: 8px;
  border-radius: 50%;
  background: #16a34a;
  animation: pulse 1.5s infinite;
}
@keyframes pulse {
  0%, 100% { opacity: 1; }
  50% { opacity: .4; }
}

/* ── Property Cards ── */
.property-card {
  border: 1px solid var(--sra-border);
  border-radius: 8px;
  padding: 20px;
  background: var(--sra-white);
}
.property-card .prop-name { font-weight: 700; color: var(--sra-navy); font-size: 15px; }
.property-card .prop-type {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 1px;
  color: var(--sra-crimson);
  font-weight: 600;
}
.property-card .prop-address { font-size: 13px; color: var(--sra-gray); margin-top: 4px; }

/* ── Responsive ── */
@media (max-width: 768px) {
  .auth-brand { display: none; }
  .auth-form-panel { width: 100%; padding: 32px 24px; }
  .sidebar { transform: translateX(-100%); transition: transform .3s; }
  .sidebar.open { transform: translateX(0); }
  .main-content { margin-left: 0; }
}

body { font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif; }